As a property owner, the quality of your body corporate (BC) management has a direct impact on how well your property is maintained and how daily matters are handled. Good management brings clarity and a sense of stability to the community.
If things aren’t going well with your current management, you’re not without options. Whether it’s opening a conversation about performance or looking into other BC management companies, there are straightforward steps that can help you improve the situation.
This guide explains those steps, from recognising when a change is necessary to managing the transition and appointing a new OC manager smoothly.
Key Takeaways:
- You don’t have to settle for poor strata management. Early action helps prevent minor issues from turning into bigger problems.
- Changing or improving OC management is simpler than many expect. Knowing the basic steps helps owners make confident decisions.
- A well-planned transition to a new manager strengthens service and community support. The right preparation makes the switch smoother and more effective.
What is body corporate management?
Body corporate management refers to the company or individuals appointed to look after the day-to-day needs of your property.
Their role generally involves:
- helping the building run smoothly and in line with the rules
- responding proactively when issues or disputes arise
- supporting the maintenance and overall condition of the property
Owners may naturally have different expectations or concerns about how their property is managed. If your current management isn’t aligning with those expectations, it may be the right time to revisit how things are being handled.
When should you consider changing your BC management?
There are several signs that your current management may not be meeting the standard your property needs. These can include:
- delayed or inconsistent responses to enquiries
- ongoing or unresolved maintenance issues
- limited financial transparency or unclear reporting
- poor communication or lack of support during meetings
- a noticeable absence of proactive planning or guidance
- concerns about compliance, governance or general oversight
Identifying these issues early can help prevent bigger problems down the track and gives owners the opportunity to address concerns before they escalate.
Step-by-step guide to change your BC management
When you’ve recognised that a change may be needed, the process becomes much simpler to navigate by following the steps below.
1. Raise concerns and request improvements
Before making a formal decision, start by speaking with your current OC management. Let them know the concerns you have and what hasn’t been working.
The best approach is to attend a meeting or arrange a conversation where you can raise the issues openly and explain the impact they’re having.
Be clear about what needs to change and give them the opportunity to respond. Some managers are willing to adjust their approach once they understand owner expectations and the areas that need improvement.
2. Formalise your request if improvements are possible
If your current management is willing to address your concerns, they may ask you to put your expectations in writing.
This helps clarify what needs to change and shows that you’re serious about seeking changes. In your written request, outline:
- the specific concerns you’ve raised
- the changes you expect to see
- the timeframes you believe are reasonable
Putting this in writing creates a clear reference point for everyone involved and helps keep the process on track.
3. Conduct research and compare alternative managers
If your concerns continue, it’s worth exploring other management companies in your area.
As you research, take the time to understand how each provider operates and what they can offer. Consider reviewing:
- how they manage properties similar to yours
- the clarity and transparency of their fees and service inclusions
- their communication style and responsiveness
- testimonials, references or client feedback
- their overall approach and professionalism
Requesting quotes and comparing these factors will help you understand what improvements are possible and which manager is likely to be the best fit for your property.
4. Select and prepare a replacement manager
If your current manager isn’t willing or able to make the necessary improvements, the next step is to look for an alternative.
Search for a management company with proven experience and an approach that aligns with the needs of your property. When comparing potential replacements, consider managers who:
- have experience working with similar strata communities
- offer clear and detailed service inclusions
- demonstrate strong communication and governance capability
- provide fair, transparent and well-structured pricing
Having a preferred candidate prepared in advance helps the transition run seamlessly once a decision is made.
5. Vote on the change and finalise the appointment
Once owners are ready to proceed, the change must be formally approved. This is done by holding an Annual General Meeting (AGM) or an Extraordinary General Meeting (EGM) with the appropriate motions, which typically include:
- ending the current manager’s contract
- appointing the new manager or management company
After the motions have passed and notice requirements are met, you can move ahead with signing the new management agreement.
Ready to change your BC management?
Switching to a new OC management can be the first step toward better service and a more harmonious community. The right manager can make a noticeable difference in the day-to-day running of your property.
You don’t have to navigate the process alone. With expert guidance, changing managers becomes far simpler, from reviewing contracts to handling the transition. Our services are designed to support OCs through every stage of changing management.
If you’re ready to move forward and make the change, we’re here to make the process easier.
